Shipping Policy – Benson Boone Merch
At Benson Boone Merch, we are committed to delivering your order safely and efficiently. This Shipping Policy explains our order processing times, shipping estimates, tracking procedures, and customer responsibilities to ensure a smooth shopping experience.
Order Processing
All orders are processed within 3–7 business days after payment confirmation.
Processing times may be extended during holidays, promotional events, or periods of high order volume. Once your order has been prepared, it will be shipped through one of our trusted delivery partners.
Shipping Times
Estimated delivery times vary depending on the destination.
- United States: 7–15 business days
- Canada: 8–18 business days
- Europe: 8–20 business days
- Rest of the World: 10–25 business days
Shipping estimates begin after order processing has been completed and the package has been dispatched.
Free Worldwide Shipping
We proudly offer Free Worldwide Shipping on all orders.
There are no additional shipping charges applied at checkout. The price displayed on the product page is the price you pay, excluding any applicable taxes or customs duties required by your destination country.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information.
Customers can monitor their shipment status using the tracking link provided in the shipping confirmation email or by visiting our Track My Order page.
Delivery Information
Orders are shipped to the address provided during checkout. Please ensure all shipping information is accurate before submitting your order.
Benson Boone Merch is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping details.
Lost or Delayed Packages
Delivery delays may occasionally occur due to customs inspections, severe weather conditions, carrier disruptions, or peak shipping seasons.
If your tracking information has not been updated for an extended period, please contact our support team for assistance.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, include:
- Your order number
- Clear photos of the item received
- Photos of the packaging
- A brief description of the issue
Our team will review the request and work toward an appropriate resolution.
Customs and Import Duties
International orders may be subject to customs duties, taxes, or import fees determined by the destination country.
These charges are the responsibility of the customer and are not included in product prices unless otherwise stated.
Customer Responsibility
Customers are responsible for:
- Providing accurate shipping information
- Monitoring shipment tracking updates
- Contacting local delivery providers when necessary
- Ensuring a secure delivery location
Important Notes
- Orders may ship from different fulfillment centers depending on product availability.
- Multiple-item orders may arrive in separate packages.
- Shipping times are estimates and are not guaranteed.
- Additional delays may occur during holidays and high-demand periods.
Contact Us
If you have any questions regarding shipping, tracking, or delivery, please contact our support team:
Email: bensonboonemerchs@gmail.com
We aim to respond to all shipping-related inquiries within 24–48 business hours.