Cancellation & Refund Policy – Benson Boone Merch
At Benson Boone Merch, we aim to provide a transparent and fair shopping experience. Please review the following policy regarding order cancellations, modifications, and refunds before placing an order.
Order Cancellations
Orders may be canceled within 24 hours of purchase by contacting our support team.
Once an order has entered processing, production, or shipment preparation, cancellation requests may no longer be possible.
Order Modifications
If you need to update your shipping address, size selection, or other order details, please contact us within 24 hours of placing your order.
While we will do our best to accommodate requests, modifications cannot be guaranteed once processing has begun.
Refund Eligibility
Refunds may be considered under the following circumstances:
- The order was canceled within the permitted cancellation period
- The item received was damaged or defective
- An incorrect item was delivered
- The order was lost during transit and confirmed by the carrier
All approved refunds will be issued to the original payment method used during checkout.
No Refunds After Shipment
Once an order has been shipped and tracking information has been provided, cancellation requests are no longer eligible for a refund.
Customers should carefully review their order details before completing a purchase.
Damaged or Incorrect Items
If your order arrives damaged, defective, or significantly different from what was ordered, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging
Our team will review the request and determine the appropriate resolution.
Return Requests
Where applicable, approved return requests must be submitted within 7 days of delivery.
Returned items must:
- Be unused and unworn
- Include original packaging
- Contain all tags and accessories
- Be returned in original condition
Returns sent without prior approval may not be accepted.
Non-Refundable Situations
Refunds will not be issued for:
- Incorrect size selections made by the customer
- Change-of-mind purchases
- Minor color or print variations
- Products showing signs of use or damage after delivery
- Claims submitted outside the required reporting period
- Shipping delays caused by carriers, customs processing, weather conditions, or other circumstances outside our control.
Refund Processing
Once an approved refund request has been reviewed, refunds are generally processed within 5–10 business days.
The time required for funds to appear in your account may vary depending on your payment provider.
Contact Us
For cancellation requests, refund inquiries, or order modifications, please contact:
Email: bensonboonemerchs@gmail.com
Our support team aims to respond within 24–48 business hours.