Return & Exchange Policy – Benson Boone Merch
At Benson Boone Merch, customer satisfaction is important to us. We carefully prepare and inspect every order before shipment. If there is an issue with your order, we will do our best to provide a fair and timely resolution.
Upon Receiving Your Order
When your package arrives, please inspect all items as soon as possible.
We recommend that you:
- Verify that all items are included
- Check for any damage during shipping
- Review the product to ensure it matches your order
If you experience any issues, please contact us within 48 hours of delivery.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at bensonboonemerchs@gmail.com within 48 hours of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the item received
- Photos of the packaging
After reviewing your request, we may offer a replacement or another appropriate resolution.
Missing Items
If an item is missing from your order, please contact us within 48 hours of delivery.
Some orders may arrive in separate packages depending on product availability and fulfillment location. If an item is confirmed missing, our team will work with you to resolve the issue promptly.
Order Cancellations
Orders may be canceled within 24 hours of purchase.
Once an order has entered processing or production, cancellation requests may no longer be possible.
Refund Eligibility
Refunds may be considered in the following situations:
- The order was cancelled within the allowed cancellation period
- The item received was damaged or defective
- The incorrect item was delivered
- The order was lost during transit and confirmed by the carrier
Approved refunds will be processed to the original payment method.
Exchanges
We currently do not offer exchanges for sizing, color preferences, or change-of-mind purchases.
Please review product descriptions and size charts carefully before placing your order.
Non-Returnable Items
Returns and refunds cannot be provided for:
- Incorrect size selections made by the customer
- Change-of-mind purchases
- Normal variations in color, print placement, or product appearance
- Products that have been used, washed, or altered
- Claims submitted outside the required reporting period
- Shipping delays caused by carriers, customs inspections, weather conditions, or other circumstances beyond our control.
Return Requirements
If a return is approved, items must:
- Be unused and unworn
- Remain in original condition
- Include original packaging and tags where applicable
Return instructions will be provided by our support team if required.
Processing Time
Once an approved return or refund request has been reviewed, processing may take 5–10 business days depending on your payment provider.
Contact Us
If you have any questions regarding returns, replacements, or refunds, please contact us:
Email: bensonboonemerchs@gmail.com
Our support team aims to respond within 24–48 business hours and will be happy to assist you.